Denise Cutler
Continuous Improvement Specialist Jazz Aviation Ltd.Job Description
Working within the Maintenance department at Jazz Aviation, my focus and title is a Continuous Improvement Specialist. My objective is to review processes or lack of, for potential improvements and identify cost savings.
Trained in a variety of areas, I utilize my knowledge in Project Management, Lean Methodologies and Six Sigma as a Black Belt, not karate, and apply these well-rounded skills to projects. Once an opportunity is presented and approved, I manage the project from commencement to completion, ensuring all tasks are accomplished and timelines are met.
On another note, I’m an entrepreneur and operate a professional organizing business (Path to Order) assisting individuals and families organize their homes or businesses.
Relevant School Subjects
Business
Areas Of Expertise
Natural Resources & Transportation
Career Story
My travel career commenced in high school by participating in the co-op program at a local travel agency. Ultimately, I was hired! After remaining there for several years, I moved to a wholesale travel company specializing in sun vacations, tours, cruises and ski destinations. Transferring from reservations and collaborating with travel agents for clients’ vacations, I worked with winners who were awarded trips through radio or travel agent promotions.
Leaving Canadian Holidays, I joined Jazz Aviation, known as Air Canada Express, first as a Customer Relations Representative and then my position evolved to a Customer Service Manager. My responsibilities expanded to include providing directions and guidance to the sales and ramp teams, ensuring our flights departed and arrived on time. This also meant driving on the ramp at Pearson Airport with a specialized drivers license to oversee the operation. Eventually I moved too STOC (System Terminal Operations Centre) as the Duty Manager, responsible for the Toronto operation along with supporting team members.
Today, I work within the Maintenance department focused as a Continuous Improvement Specialist and am currently dedicated to receiving my Life Coaching Certification with the Momentum Company. This certification will blend into a skill which I can utilize at Jazz, my business and coaching individuals.
In my personal life, I volunteer at Alexander Place, a long-term care home and hold the Chair position of Friends of Alexander Place, a non-profit charity supporting our senior community.
